REFUND AND CANCELLATION POLICY

Effective Date: March 25, 2026
Last Updated: March 30, 2026


This Refund and Cancellation Policy ("Policy") governs all purchases of paid subscription plans offered by AXIUM SYSTEMS GROUP LLC ("Company," "we," "us," or "our") at https://be-truth.com (the "Website") and through the BE-TRUTH platform (the "Services"). This Policy is incorporated by reference into our Terms of Service at https://be-truth.com/terms-of-service.

Contact:
AXIUM SYSTEMS GROUP LLC
30 N Gould St, STE R
Sheridan, WY 82801, USA
Email: hello@be-truth.com


1. SUBSCRIPTION PLANS COVERED

This Policy applies to all currently offered paid subscription plans: the Rating Plugin at USD 2.99 per month or USD 29.99 per year; the Sharing Plugin at USD 2.99 per month or USD 29.99 per year; and the Rating Plugin and Sharing Plugin Bundle at USD 4.99 per month or USD 49.99 per year. This Policy also applies to any future subscription plans offered by the Company, unless a separate refund policy is published for those plans.


2. GENERAL PRINCIPLE — NON-REFUNDABLE FEES

ALL SUBSCRIPTION FEES PAID TO THE COMPANY ARE NON-REFUNDABLE, EXCEPT AS EXPRESSLY STATED IN SECTION 3 (14-DAY SATISFACTION GUARANTEE) AND SECTION 4 (LIMITED EXCEPTIONS) OF THIS POLICY.

By subscribing to any Plan, you explicitly acknowledge and agree that subscription fees are earned by the Company upon commencement of each billing period; no pro-ration or partial refund will be issued for any unused portion of a billing period upon cancellation; Annual Plan fees are fully non-refundable after the 14-day Guarantee Period described in Section 3; Monthly Plan fees are non-refundable after the 14-day Guarantee Period described in Section 3; and this Policy is disclosed to you prior to subscription completion, and your proceeding with payment constitutes your informed consent to and acceptance of these terms.

THIS NON-REFUND POLICY APPLIES TO ALL SUBSCRIPTION TYPES INCLUDING MONTHLY AND ANNUAL PLANS. THE ANNUAL PLAN PRICE REFLECTS A DISCOUNT PROVIDED IN EXCHANGE FOR AN UPFRONT ANNUAL COMMITMENT, AND THAT COMMITMENT IS NON-REFUNDABLE AFTER THE GUARANTEE PERIOD.


3. 14-DAY SATISFACTION GUARANTEE

3.1 Eligibility

New subscribers are eligible for a full refund under the 14-Day Satisfaction Guarantee only when all of the following conditions are simultaneously met.

First: The subscriber is subscribing to the applicable Plan for the first time. Renewals, re-subscriptions following a prior subscription to the same Plan, upgrades from one Plan to another, and plan changes do not qualify for the Guarantee.

Second: The refund request is submitted within fourteen (14) calendar days of the original subscription start date (the "Guarantee Period"). Requests submitted on the fifteenth day or later are ineligible without exception.

Third: For subscribers located outside the European Union, European Economic Area, Switzerland, United Kingdom, Turkey, Israel, South Korea, Brazil, China, Canada, and Singapore ("Non-Statutory Jurisdictions") — the subscribed Service has not been actively used, meaning no live plugin interactions have been recorded in the Company's server-side logs, at any point between the subscription start date and the date of the refund request. "Active use" means that the plugin has been installed and configured on any website and has processed at least one live interaction — including but not limited to a rating event, a sharing event, or any page view recorded by the plugin — whether that interaction was initiated by the subscriber, a representative of the subscriber, a website visitor, or any other person. The Company's server-side records are the authoritative source for determining active use in Non-Statutory Jurisdictions. The subscriber's own assessment of whether the service was "meaningfully used" is not relevant to this determination.

For subscribers located in the EU, EEA, Switzerland, United Kingdom, Turkey, or Israel: the 14-day statutory right of withdrawal applies unconditionally to the first payment of any new subscription, unless at the time of purchase the subscriber expressly consented to immediate service delivery and acknowledged loss of the withdrawal right by checking the designated consent checkbox at checkout. If such express consent was given and properly recorded at the time of purchase, the statutory withdrawal right is waived upon commencement of service delivery. If such consent was not given or not properly recorded, the statutory withdrawal right applies in full regardless of usage. This determination is made by Paddle as Merchant of Record in accordance with Paddle's Refund Policy where Paddle processes the transaction, or by the Company directly where the transaction is processed through Stripe.

3.2 Country-Specific Statutory Withdrawal Rights

Notwithstanding the foregoing, the following statutory refund rights apply to consumers in the listed jurisdictions and cannot be limited by the usage threshold or active use conditions in Section 3.1:

Consumers in South Korea, Brazil, China, and Canada have a 7-day unconditional right to cancel and receive a full refund after service delivery, regardless of usage.

Consumers in Singapore have a 5-day unconditional right to cancel and receive a full refund after service delivery or first access, regardless of usage.

These rights are administered by Paddle as Merchant of Record in accordance with Paddle's Refund Policy where Paddle processes the transaction. Refund requests under these provisions may be submitted through Paddle's support portal at https://paddle.net or by contacting the Company at hello@be-truth.com.

3.3 Important Clarification Regarding Service Delivery

The delivery of the Services begins at the moment the subscriber is granted access to the BE-TRUTH administrative panel and the plugin code is made available for installation. The Services are considered delivered for purposes of applicable law from this moment. For subscribers in Non-Statutory Jurisdictions who have given express consent to immediate delivery at checkout: if the subscriber installs the plugin on any website and any live interaction is recorded by the Company's systems within the first fourteen (14) days, the service is considered actively used and the Company reserves the right to deny the refund request notwithstanding that the request was submitted within the fourteen-day window.

3.4 EU/EEA/UK Statutory Withdrawal Rights — Additional Provisions

For consumers located in the European Union, European Economic Area, Switzerland, or the United Kingdom, the statutory right of withdrawal runs for fourteen (14) days from the date of the transaction. Where the subscriber provided express consent to immediate digital service delivery at checkout and acknowledged that the right of withdrawal is lost upon delivery (by checking the designated consent checkbox), the statutory withdrawal right is waived upon commencement of service delivery in accordance with Article 16(m) of the EU Consumer Rights Directive 2011/83/EU and applicable UK law. Where such consent was not obtained, the full statutory withdrawal right applies regardless of usage, and the subscriber is entitled to a full refund upon timely request.

If your purchase was processed by Paddle as Merchant of Record, Paddle independently complies with applicable EU and UK consumer protection law. Paddle's Refund Policy at https://www.paddle.com/legal/refund-policy governs the mechanics of any such statutory refund processed through Paddle.

3.5 How to Request a Refund Under the Guarantee

To request a refund under the 14-Day Satisfaction Guarantee, send an email to hello@be-truth.com with the subject line "14-Day Refund Request." Your request must include your registered email address, the Plan to which you subscribed, the original subscription start date, and a brief description of your reason for requesting a refund. Requests are processed within five to seven (5 to 7) business days of receipt. Approved refunds are returned to your original payment method. Processing time for the refund to appear on your statement depends on your payment provider and is outside the Company's control.


4. LIMITED EXCEPTIONS — BILLING ERRORS AND MATERIAL SERVICE FAILURE

The Company may issue a full or partial refund at its sole discretion in the following limited circumstances, regardless of whether the 14-day Guarantee Period has expired.

4.1 Duplicate or Erroneous Charge

If you were charged more than once for the same subscription period due to a verifiable billing error, the duplicate or erroneous charge will be refunded in full. Such billing errors must be reported to hello@be-truth.com within thirty (30) calendar days of the charge date. Reports submitted after this period will not be considered.

4.2 Unauthorized Charge

If a charge was made on your account without your authorization, and you notify us at hello@be-truth.com within thirty (30) calendar days of the charge date with supporting evidence, we will investigate and, if the unauthorized charge is confirmed, issue a full refund.

4.3 Material Service Failure

If the specific plugin Service you subscribed to was completely unavailable — meaning no functionality whatsoever was accessible through the Service — for more than seven (7) consecutive calendar days during your active subscription period, and the unavailability was caused solely by failures in the Company's own infrastructure, and the Company failed to remedy the issue or provide a reasonable alternative, you may request a pro-rated credit or partial refund for the demonstrably affected period. Planned and pre-announced maintenance windows, third-party internet or DNS outages, and service degradation (as opposed to complete unavailability) do not qualify. Credits issued under this provision are the sole and exclusive remedy for service unavailability and do not constitute an admission of liability.


5. NON-REFUNDABLE CIRCUMSTANCES — EXPLICIT LIST

No refund will be issued under any of the following circumstances, subject to the statutory exceptions set out in Sections 3.2 and 3.4 of this Policy.

Auto-renewal charges. Charges resulting from the automatic renewal of a subscription (monthly or annual) after the initial subscription period are generally non-refundable. Exception: consumers residing in the United Kingdom who have an annual subscription are entitled to a 14-day right of withdrawal starting from the day their annual subscription auto-renews for a new annual period, in accordance with Paddle's Refund Policy and applicable UK consumer law. This exception applies only to UK consumers, only to annual plan renewals, and is processed by Paddle as Merchant of Record.

Annual Plans after the Guarantee Period. Any refund request for an Annual Plan where more than fourteen (14) calendar days have elapsed since the original subscription start date is not eligible for a refund, except as provided in Sections 3.2, 3.4, and 4 of this Policy.

Monthly Plans after the Guarantee Period. Any refund request for a Monthly Plan where more than fourteen (14) calendar days have elapsed since the original subscription start date is not eligible for a refund, except as provided in Sections 3.2, 3.4, and 4 of this Policy.

Failure to cancel. Forgetting to cancel before an auto-renewal date, failure to read renewal reminder emails, or unawareness of the renewal date does not constitute a basis for a refund.

Feature dissatisfaction. Dissatisfaction with specific features, the AI rating algorithm, rating results, or platform design, where those features were described prior to purchase, is not a basis for a refund.

Change of business circumstances. Deciding you no longer need the service, business closure, website shutdown, change of business direction, or any other change in your circumstances is not a basis for a refund.

Termination for cause. Suspension or termination of your account due to violation of the Terms of Service, Acceptable Use Policy, or any other policy is not a basis for a refund.

Re-subscriptions. Any subscription to a Plan by a person or entity that previously subscribed to the same Plan does not qualify for the 14-Day Satisfaction Guarantee or any refund, regardless of the gap in time between subscriptions.

Partial month or partial year usage. No pro-rata or partial refunds are issued for unused portions of any billing period upon cancellation.


6. CANCELLATION PROCEDURE

6.1 How to Cancel

You may cancel your subscription at any time by logging into your account at https://be-truth.com/account and selecting "Cancel Subscription," or by contacting us at hello@be-truth.com with the subject line "Cancel Subscription." Email-based cancellation requests are processed within two (2) business days.

6.2 Effect of Cancellation

Upon cancellation, your subscription remains active and you retain access to the paid Services until the end of the current paid billing period (monthly or annual). No refund is issued for the remaining unused portion of the period upon cancellation. After the current period ends, your subscription will not renew and access to paid features will terminate.

6.3 Ease of Cancellation

In compliance with applicable law, the cancellation process is designed to be no more difficult than the original subscription process. If you encounter any difficulty cancelling, contact hello@be-truth.com immediately.


7. CHARGEBACKS AND PAYMENT DISPUTES

If you have a billing concern, you must contact the Company at hello@be-truth.com before initiating a chargeback or payment dispute with your bank or card issuer. Initiating a chargeback without first contacting the Company is a violation of this Policy and may result in the immediate suspension or termination of your account.

The Company reserves the right to contest any chargeback with documentation establishing that the Services were delivered in accordance with these Terms and the applicable subscription.


8. PAYMENT PROCESSOR-SPECIFIC TERMS

8.1 Stripe

If your payment is processed by Stripe, refunds are credited to your original payment method. Stripe retains the original transaction processing fee on refunds, which is a Stripe policy outside the Company's control.

8.2 Paddle as Merchant of Record

If your payment is processed by Paddle, Paddle acts as the seller of record and its own Refund Policy applies to your transaction in addition to this Policy. EU/EEA/UK consumers are entitled to statutory withdrawal rights as managed by Paddle in accordance with applicable law. To request a refund for a Paddle-processed transaction, use the "View receipt" link in your Paddle order confirmation email, or visit https://paddle.net.

The Company has communicated its voluntary 14-Day Satisfaction Guarantee to Paddle as a commercial guideline for discretionary refund requests submitted within 14 days of the initial transaction. Paddle processes all refund requests as Merchant of Record under Paddle's own Refund Policy and applicable law. Paddle's decisions on refund eligibility are final with respect to transactions processed through Paddle, and Paddle may apply its own assessment criteria independent of this Policy.

8.3 Polar as Merchant of Record

If your payment is processed by Polar, Polar acts as the Merchant of Record and its own refund and billing terms apply. Refund requests for Polar-processed transactions should be submitted to hello@be-truth.com, and the Company will coordinate with Polar to process eligible refunds. The Company has communicated its voluntary 14-Day Satisfaction Guarantee to Polar as a commercial guideline for discretionary refund requests submitted within 14 days of the initial transaction.


9. CHANGES TO THIS POLICY

The Company reserves the right to modify this Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Material changes affecting active subscribers will be communicated by email at least fourteen (14) days before the change takes effect. Your continued subscription after the effective date of any change constitutes your acceptance of the revised Policy.


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